Privacy Policy

This Privacy Policy describes how Raíz Andina (the "Site", "we" or "our") collects, uses and discloses your personal information when you visit or make a purchase on our website raizandina.com.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site and information about how you interact with the Site.

Categories of personal information

• Contact information: name, address, phone, email
• Financial information: payment and billing data
• Account credentials: username and password
• Transaction history: purchases, orders and preferences
• Device data: IP address, browser type, operating system
• Usage patterns: pages visited, browsing time, interactions

Sources of data collection

We obtain personal information from various sources:

• Directly from you when you provide it
• Automatically when you use our services
• From third-party service providers
• From business partners

How we use your information

We use the information we collect to:

• Process orders and manage your account
• Personalize your shopping experience
• Send marketing communications (with your consent)
• Prevent fraud and illegal activities
• Provide customer support
• Comply with legal obligations
• Improve our products and services

Sharing information with third parties

We may share your personal information with:

• Shopify: Our e-commerce platform that processes customer data
• Payment processors: To manage transactions securely
• Marketing partners: With your consent, to offer you relevant offers
• Service providers: Who operate on our behalf for specific functions

Protection of minors

Our services are not directed at minors. We do not intentionally collect personal information from children under the legal age applicable in your jurisdiction. If we discover that we have collected information from a minor, we will take steps to delete it.

Data security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of Internet transmission or electronic storage is 100% secure. We retain your data for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period.

Your rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your data
• Portability: Receive your data in structured format
• Objection: Object to the processing of your data
• Withdraw consent: Withdraw your consent at any time

Additional rights for EU/UK residents

If you reside in the European Union or the United Kingdom, you have additional protections under the GDPR, including the right to lodge a complaint with a data protection authority.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the new policy on this page.

Contact

For more information about our privacy practices, or if you have questions or wish to exercise your rights, contact us:

Last updated: December 2024